THE IMPACT OF ORGANIZATIONAL PERFORMANCE ON THE RELATIONSHIP BETWEEN ORGANIZATIONAL AGILITY AND INSTITUTIONAL EXCELLENCE: A CASE STUDY OF THE DEPARTMENT OF PASSPORTS AND IMMIGRATION IN THE UAE

Abstract

The purpose of the study was analysing the mediating role of organizational performance between organizational agility and institutional excellence. For the said purpose, three dimensions of organizational agility, naming sensing agility, decision-making agility, and acting agility were deployed. The data for the analysis was collected from the employees of Department of Passports and Immigration – UAE using structured adopted questionnaire by applying quota sampling and convenience sampling. The findings revealed that sensing agility, decision-making agility, and acting agility have a significant direct impact over institutional excellence. Moreover, the findings further revealed that organizational performance significantly mediates between sensing agility, decision-making agility, and acting agility and institutional excellence. The study strengthens the proposition of Resource based view with the help of Grunig’s excellence theory. At the end limitations and suggestion for future studies are mentioned.