THE ROLE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) IN ENHANCING JOB SATISFACTION AND EMPLOYEE PERFORMANCE

Abstract

 Human resources are essential for the performance of a logistics company, as they help achieve the vision and mission influenced by Organizational Citizenship Behavior (OCB) and job satisfaction. OCB is the behavior of an employee that goes beyond the tasks specified in their job description. The five dimensions of OCB are altruism, conscientiousness, sportsmanship, courtesy, and civic virtue. Job satisfaction is the positive emotional state of a person that results from the accomplishment of work, work environment, and work life. This study aims to examine the impact of OCB and job satisfaction on employee performance. The study participants were 417 employees in the Bonded Logistics Center area of Soekarno-Hatta Airport. The sampling technique used is stratified random sampling. The data analysis uses structural equation model. The data processing uses Partial Least Square (PLS). The study results indicate that OCB has a significant positive impact on both job satisfaction and employee performance. The higher the job satisfaction, the higher the employee performance. Job satisfaction partially mediates the relationship between OCB and employee performance.