THE IMPORTANCE OF COMMUNICATION SKILLS FOR HEALTH ASSISTANCE TECHNICIANS IN HIGH-STRESS ENVIRONMENTS

Abstract

Effective communication between health assistants and patients is necessary for health care to support the development of patient health, as well as among themselves to support teamwork, which ultimately leads to the achievement of health services. Various demands in fast-paced situations will test the quality of personnel to work and communicate in a reliable manner. Not only is good performance considered necessary, but that performance must always be consistent. Fast-paced situations require more adaptive individuals and work patterns in performing verbal and non-verbal communication. The health assistance team also needs to have an understanding of the technique of emphasizing behaviors in the implementation of non-verbal communication. Health problem resolution needs a method in the communication process between health workers and health team members who are not only supported by specialized skills, professionalism, and good attitudes. Effectiveness in health services can be influenced by the quality of communication between health assistants and patients, and also among health assistants as a health team. Various models or relaxation techniques for verbal and non-verbal communication in complex situations, as well as when facing a high level of annoyance, may be necessary techniques to overcome this case. Therefore, when considering the level of stress and the state of patients, certain communication techniques should be developed and studied in depth. Keywords: communication, health assistant technicians, health assistance, stress.