AN EFFECTIVE ROLE OF ARTIFICIAL INTELLIGENCE IN BANKING SECTOR WITH SPECIAL REFERECE TO PRIVATE BANKS

Abstract

This paper focuses on Role of Artificial Intelligence in Banking sectors. AI which plays an important role in banking sectors. The main motive of giving AI is to get the customer support and satisfaction. By giving AI technology in banking we can easily access the services and communicate with the customers. AI is the mostly used in the banking industries to understand the customer preferences and to ensure that customers are satisfied with the services which they receive from the banks and also helps the bankers to communicate to the customers. By AI technology both the customers and bankers are benefited. AI will helps to give corporate banking (i.e) Automated tasks, Boosts customer service support through Chat bots, identify the fraudulent activities, and helps to prediction of market trends. The samples were collected from 100 respondents who use banks. A structured questionnaire is framed to collect the primary data of customers have toward AI Technologies