IMPACT OF JOB SATISFACTION ON JOB PERFORMANCE- AN EMPIRICAL STUDY OF FRONT OFFICE HOTEL EMPLOYEES IN SELECT STATES OF NORTH INDIA

Abstract

Organisational processes depend heavily on effective people management, and modern companies understand how important it is to measure satisfaction among staff members through feedback channels. The contemporary environment places a strong emphasis on the value of holding frequent feedback sessions with staff members in order to gain their perspectives and then act on those ideas. This approach is essential for promoting overall job satisfaction among employees as well as a sense of responsibility among them. A well-run company usually views its average workers as the main forces behind increased productivity. These businesses place a higher priority on their workforce than on capital because they see their workers as the core of the firm and as vital contributors to its overall growth. The study highlights the relationship between workers' job satisfaction and performance, showing how worker satisfaction affects workers' productivity inside the organization. A total of 305 front desk staff members from 3-star, 4-star, and 5-star hotels in the states of Punjab and Uttar Pradesh made up the study's sample. A 5-point Likert scale was used in a questionnaire to collect data. The results revealed that a  high degree of satisfaction improved job performance and allowed the organization to run smoothly.